Congratulations Team India

Retirement on superannuation

Mohd.Nayeemullah SPOs Karimnagar Dn ( DOB 03.03.1951) is retiring from service on 31-3-2011 on superannuation. IP/ASP association, Andhra pradesh Circle Branch affectionately bids farewell and wishes a happy and peaceful retired life to the officer.

Transfers in ASP cadre in Vijayawada region

The following transfers in ASP cadre are ordered by PMG Vijayawada.
1. Sri R.Venkataramudu ASP (HQ) O/O SRM RMS Y Dn VJA and Adhoc SPOs Amalapuram Dn is transferred and posted as ASP(R) Narasaraopet DN.
2. Sri S.M.S.S.V.Prasad ASP (BD) RMS Y Dn Vijayawada and Adhoc SPOs Rajmundry is transferred and posted as ASP (HQ) O/O SRM RMS Y Dn VJA.
3.Sri N.Prakasa rao ,appointed ASP(R) 0/0 SSPOs Ongole is posted as ASP (BD) RMS Y Dn VJA.
4.Sri D.Satyanaranarayana ASP(R) Narasarsaopet Dn and Adhoc SPOs Tenali is transferred and posted as ASP(R) 0/0SSPOs Ongole.

Citizen’s Charter of Department of Posts

Copy of the draft Citizen’s/Client’s Charter communicated vide Directorate letter no 3-10/2005-PG (Vo-II) dated 15^th March, 2011 is reproduced below. Department has called for views/comments from the the stakeholders including customers and staff organizations as well as the members of the Working Group on Citizen’s Charter (WGCC) to be submitted within three weeks, i.e., up to 06.04.2011 so as to identify and incorporate the necessary changes.

Citizen’s Charter of Department of Posts (DOP)

Ministry of Communications & IT (GOVERNMENT OF INDIA)

A DECLARATION OF OUR COMMITMENT TO EXCELLENCE

IN SERVICE TO CUSTOMERS OF DOP

OUR VISION

India Post’s products and services will be the customer’s first choice.

OUR MISSION

· India Post touches the lives of every citizen of the country. It is the largest postal network in the world.

· Its physical and electronic network is dedicated to providing mail, parcel, money transfer, banking, insurance and retail services with speed and reliability.

· The primary stakeholders of India Post are its customers, employees and the Government of India.

· India Post will provide services to the customers on value-for-money basis.

· India Post will ensure that the employees are proud to be its main strength and serve its customers with a human touch.

· India Post will continue to enable last mile connectivity as a Government of India platform.

OUR CUSTOMERS/CLIENTS

· All citizens of India and users of Postal service all over the world;

· Institutions like Banks, insurance companies, telecom service providers, Educational Institutions, Medical and Health institutions, religious institution and others who have significant mail related requirements;

· Private businesses that require document and parcel related mail services to facilitate their traditional business as well as e-commerce;

· Government organizations at the Centre and States including ministries, departments, commissions, independent bodies, public sector units and other public authorities;

· Non-governmental organizations;

· Other clients

OUR SERVICES

The Department of Post provides various services through its extensive network depending on customer/client’s requirements in the area of Communication Services (letters, Postcards Parcel etc.), Financial Services (Savings Bank, Money Order, International Money Transfer Service, Postal Life Insurance) and Value added Premium Services (like Speed Post, Business Post, Retail Post, and Finance Mart).

OUR COMMITMENT TO THE CUSTOMERS

· We will treat our customers with courtesy and a helpful attitude

· We will provide services as per quality specifications drawn out taking customer expectations and infrastructure availability into account.

· We will make basic postal and financial services available and accessible to all citizens of the country.

· We will take good care of customers and respond to their enquiries and complaints promptly.

REQUIREMENTS OF SERVICE STANDARDS:

Services /Transaction	Success Indicators	Service Stan-dards	Unit
Delivery of unregistered Articles like Inland Letter Card (ILC).Post Card (PC) / Envelopes / Invitation Cards/ Periodicals/ Magazines	Delivery of ordinary mails between Metro/within city/town/district (Average time of delivery from the date of posting)	2	Days
	Delivery of ordinary mails to Inter State capital/within state (Average time for delivery from the date of posting)	3	Days
	Delivery of ordinary mails to inter state other than those between capitals (Average time for delivery from the date of posting)	4	Days
Booking and Delivery of Registered/Insured Articles	Booking Registered Letter (average Time taken in a computerized Post office).	2	Minutes
	Booking of Registered Parcel (average Time taken in a computerized Post Office).	5	Minutes
	Booking of insured Letter/parcel (Average Time taken in a computerized Post Office).	8	Minutes
	Delivery of registered and insured mails between Metro/within city/town/district (Average time for delivery from the date of posting).	4	Days
	Delivery of registered and insured mails to Inter State capital/within state (Average time for delivery from the date of posting).	5	Days
	Delivery of registered and insured mails to inter state other than those between capitals (Average time for delivery from the date of posting)	6	Days
Booking and Delivery of VP Articles / Insured VP Articles	Booking of value payable letter (average Time taken in a computerized Post office).	5	Minutes
	Booking of Value payable parcel (average Time taken in a computerized Post Office).	5	Minutes
	Booking of VP Insured Letter	8	Minutes
	Booking of VP Insured Parcel	8	Minutes
	Delivery of VP and Insured VP mails between Metro/within city/town/district (Average time for delivery from the date of posting).	4	Days
	Delivery of VP and Insured VP articles to Inter State capital/within state (Average time for delivery from the date of posting).	5	Days
	Delivery of VP and Insured VP mails to inter state other than those between capitals (Average time for delivery from the date of posting)	6	Days
Booking and Delivery of Speed Post Articles	Booking of Speed Post article (average Time taken in a computerized Post Office).	2	Minutes
	Delivery of Speed Post articles between Metro/within city/town/district (Average time for delivery from the date of posting). Delivery of Speed Post shall be specific to the location and time of booking.	2	Days
	Delivery of Speed Post articles to inter state capital/within state (Average time for delivery from the date of posting). Delivery of Speed Post shall be specific to the location and time of booking.	3	Days
	Delivery of Speed Post articles to inter state other than those between capitals (Average time for delivery from the date of posting). Delivery of Speed Post shall be specific to the location and time of booking.	4	Days
Booking and payment of Ordinary Money Orders	Booking of Money Order (Average Time taken in a computerized Post Office).	2	Minutes
	Payment of ordinary Money Order between Metro/within city/town/district (Average time for payment from the date of posting).	4	Days
	Payment of ordinary Money order to Inter State capital/within state (Average time for payment from the date of posting).	5	Days
	Payment of ordinary Money Order to Inter state other than those between capitals (Average time for payment from the date of posting)	6	Days
Booking and payment of -Electronic Money Orders (eMOs)	Average time taken for booking of Electronic Money Order (eMOs)	2	Minutes
	Average time taken for payment of Electronic Money Orders (eMOs) in the eMO Office of receipt.)	2	Days
	Average time taken for payment of Electronic Money Orders (eMOs) at non eMO office of payment.	3	Days
Booking & payment of Instant Money Orders (iMOs)	Booking of instant money order (average Time taken in a computerized Post Office).	15	Minutes
	Payment of Instant Money Orders (average Time taken in a computerized Post office).	20	Minutes
Opening of Post office Savings Bank Account (SB,RD MIS, SCSS and TD etc.)	The average time taken is for a computerized Post Office	10	Minutes
	The average time taken is for non-computerized Head Post Offices & Sub Post Offices.	1	Day
Deposit in small savings account (SB and RD)	The average time taken is for a computerized Post Office	5	Minutes
Withdrawal from small savings account (SB, RD, MIS, SCSS and TD etc.)	The average time taken is for a computerized Post Office	5	Minutes
Updation of Savings Bank passbook (SB, RD, MIS, SCSS and TD etc.)	Average Time taken for the computerized Post Office where account stands.	5	Minutes
Closure/Premature Closure of Post Office Saving Bank Account	At the Head Post Office (Average time for a computerized office).	6	Minutes
	Average time taken at the Sub Post Office authorized to close Recurring Deposit (RD), Monthly Income Scheme (MIS), Senior Citizen’s Savings Schemes (SCSS) and Term deposit. Mukhya Dak Ghar (MDG) can also authorize closure of Post Office Savings Bank in addition to these four categories.	10	Minutes
Transfer of Post Office Savings Bank Account	Average time taken if transfer application is give at the Head Post Office (HPO) for transfer of account to another HO or Sub Post Office of the same HO.	1	Day
	Average time taken if transfer application is given at the Sub Post Office for transfer of account to another Sub Post Office of the same HO.	7	Days
	Average time taken if transfer application is given at the transferee Post office	20	Days
Settlement of Deceased Claim Case w.r.t Post Office Savings Bank	Average time taken for settlement of deceased claim cases	7	Days
Issue of Post Office Savings Bank Duplicate Passbook	The average time taken is for the Post Office where account stands	10	Minutes
Return of Post Office Savings Bank passbook (Received for interest posting)	Average time taken for return of Post Office Savings Bank Pass Book after interest posting.	7	Days
Issue of Savings Certificates	Average time taken to issue the certificate on submission of the application directly by the applicant.	15	Minutes
	Average time taken to issue the certificate on submission of the application through the small savings agent	1	Day
Discharge of Savings Certificates	Average time taken when applied at Post Office of Registration.	7	Minutes
	Average time taken for discharge of savings certificate at other office than the office issue.	15	Days
Transfer of Savings Certificates	Average time taken when applied at Post Office of Registration.	7	Days
	Average time taken if application for transfer submitted at the transferee Post Office	20	Days
Issue of Duplicate savings Certificates	Average time taken to issue Duplicate savings Certificate if applied at the office of issue	7	Days
	Average time taken to issue Duplicate Savings Certificate at other office	30	Days
Issue of Acceptance Letter and Policy Bond of PLI/RPLI	Average time taken to issue acceptance letter of PLI/RPLI policy	15	Days
	Average time taken to issue PLI/RPLI policy Bond	15	Days
Acceptance of PLI/RPLI premium	Average Time taken for acceptance of PLI/RPLI premium in a computerized Post Office	2	Minutes
Inter-circle transfer of PLI/RPLI policies	Average time taken for inter-circle transfer of PLI/RPLI policies	10	days
Settlement of PLI/RPLI claims on maturity	Average Time taken for Settlement of PLI/RPLI Claims on Maturity	30	Days
Settlement of PLI / RPLI Claims on Death with nominations	Average Time taken for Settlement of PLI/RPLI Claims on Average time taken for Death	30	Days
Settlement of PLI/RPLI Claims on Death without nomination involving inquiry	Average Time taken for Settlement of PLI/RPLI claims on average time taken for Death without nomination involving inquiry	90	Days
Paid up value of PLI/RPLI policy	Average Time taken for paid up value of PLI/RPLI policy	30	Days
Loan against PLI/RPLI Policies	Average Time taken for Loan against PLI/RPLI Policies	10	Days
Change of Address for PLI/RPLI policy	Average Time taken for change of address for PLI/RPLI Polices	10	Days
Change of Nomination of PLI/RPLI policy	Average Time taken for change of nomination of PLI/RPLI policy	10	Days
Assignment of PLI/RPLI Policy	Average Time taken for assignment of PLI/RPLI Policy	10	Days
Issue of Duplicate PLI/RPLI Policy Bond	Average Time taken for issue of duplicate PLI/RPLI Policy Bond	10	Days
Revival of PLI/RPLI Policy	Average Time taken for revival of PLI/RPLI Policy	15	Days
Conversion of PLI/RPLI Policy	Average Time taken for conversion of PLI/RPLI Policy	15	Days
Deposit in Unclassified Receipt	The average time taken is for a computerized Post Office	3	Minutes
Deposit of Bills	The average time taken is for a computerized Post Office	3	Minutes
Sale and discharge of Indian Postal Order	The average time taken is for a computerized Post office	3	Minutes
Grievance Redress mechanism (GRM) in the DOP	If complaint is lodged by Complainant him self at web based Computerized Customer Care System of DOP or PG Portal (CPGRAMS), acknowledgement of grievance is instantaneous.	1	Day
	Average time taking to acknowledge any compliant received by post and to seek additional information, if necessary. Any compliant could be addressed to the local Superintendent of Post Offices except in the case of a First Class Head Post Office, the Postmaster in charge of which is competent to attend to any complaint relating to his office.	7	Days
	Average time take to send interim reply in case more time is required in settlement of the grievance.	30	Days
	Average time taken for grievance settlement	60	Days

We aim to meet the above time norms in 90% of the transactions subject to fulfillment of all requirements due on the part of the customer.

CHQ News

General Secretary has taken up the issues of 1)"Revised pattern and syllabus of PS group-B/Sr PM exam" ,2) "Quota of General Line in PS Group “B” Examination " and 3)"Holding of DPC for regular promotion to PS Group-B cadre" with Directorate. Copies of the letters sent to D.G are reproduced below.

Revised pattern and syllabus for Sr. Postmaster and PS Group “B” examination

No. CHQ/Exam./2011 Dated 28.03.2011
To

The Director General
Department of Posts,
Dak Bhawan, N Delhi 110001

Sub: Revised pattern and syllabus for Sr. Postmaster and PS Group “B” examination –reg.

Ref: Directorate memo No. 9-59/2010-SPG dated 8/3/2011

Respected Madam,
At the outset, we thank the Department for revising the pattern and syllabus of P.S. Group “B” examination. However, our Association would like to put the following points for clarification in the interest of members as well as the Department.
i) (a) In revised Paper I , it is not clear that whichc Acts / Departmental books should be consulted for preparation relating to Inland & Foreign Posts, Mail Operations, Money Remittances, Savings bank Schemes & Certificates, RPLI / PLI.
(b) It is also not clear which books/materials are to be consulted for preparation regarding Organization of Department, Office Procedure & Material management for optimum utilization of network, Establishment & Administrative matters.
ii) In respect of revised Paper II the syllabus is clear in respect of all items except “Accounts”. Normally accounts is covered under FRs & SRs and FHBs. In addition to FRs & SRs and FHBs, it is not understood why “ Accounts” has been mentioned separately.
iii) As per CCS (CCA) Rules 1965, an official placed under suspension is eligible to appear in Departmental examination. As such, condition as mentioned in the Directorate’s memo cited above that “No adverse entry in the APAR / ACR in the last five years” is contradictory to the instructions contained in CCS (CCA) Rules 1965.
iv) The number of vacancies identified for Sr. P.M. and PS Group" B” for the year 2011 has not been notified.
v) Since the revised pattern of the examination is new to the candidates, the Association requests the Department to circulate a model question paper in respect of Paper I & II of Sr. P.M. and PS Group “B” for the benefit of the officials.
It is therefore, requested to kindly issue necessary clarifications on the points mentioned above immediately before conduct of P.S. Group “B” examination scheduled to be held on 15.05.2011.

Yours sincerely,

(Roop Chand)
General Secretary

Quota of General Line in PS Group "B" Examination

No. CHQ/PS Gr B - GL/2011 Dated 28.03.2011


To

The Director General
Department of Posts,
Dak Bhawan, N Delhi 110001

Sub: Quota of General Line in PS Group “B” Examination – reg.

Ref: Postal Directorate Memo No. A-34012/02/2010-DE dated 16.03.2011

Respected Madam,

The present Recruitment Rules of PS Group “B” provides 6% of posts to General Line officials to be filled up through LDCE. Now, on introduction of Postmaster cadre carved out from General Line, 25% posts in Sr. P.M. cadre have been earmarked for HSG I General Line officials through promotion. Hence, out of 116 posts of Senior Postmaster, 29 posts have been given to General Line with out reducing their share in PS Group “B” cadre. This has adversely affected the promotional avenues of IP Line officers.
In view of above fats, it is requested to kindly reduce 6% share of General Line officials to 3% in order to compensate IP Line before notifying the vacancies for the ensuing PS Group “B examination scheduled to be held on 15.05.2011.
A positive action will be highly appreciated.
Yours sincerely,
(Roop Chand)
General Secretary

Holding of DPC for regular promotion in PS Group "B" cadre

No. CHQ/PS Gr “B”/2011 Dated 28.03.2011

The Director General
Department of Posts,
Dak Bhawan, N Delhi 110001

Sub: Holding of DPC for regular promotion in PS Group “B” cadre – reg.

Ref: Directorate letter No. 9-1/2011-SPG dated 12.01.2011

Respected Madam,

Postal Directorate has called for ACRs/APARs and vigilance clearance reports from all Circles for the year 2011 vide reference above. As per Model Calendar for DPCs vide DOP&T O.M. No. 22011/9/98-Estt.(D) dt. 08.09.1998 and latest instructions issued vide No. 22011/1/2011-Estt(D) dt. 11.03.2011 and No. 22011/3/2011-Estt(D) dt. 24.03.2011, the approved select panel for the vacancies of 2011 should have been ready by 31.12.2010. By this time in March 2011, the process of documentation for 2012 should have been on the verge of completion for holding DPC by 31.08.2011.
It is evident from the above that the process of DPC is not at all undertaken as per the prescribed guidelines of DOP&T (Nodal Department). Due to delay in holding of DPC, Circles are resorting to adhoc promotions in PS Group “B” cadre and many senior ASPs are retiring from service with out getting promotion into PS Group “B”.
It is therefore, urged upon that action may be initiated to hold DPC for the year 2011 and 2012 and to get approved select panel ready in time for the above years so that there remains no need for circles to resort to adhoc promotions in PS Group “B” cadre.

Yours sincerely,

(Roop Chand)
General Secretary

CAT case no 381/2010 0n IP grade pay issue

The OA no 381/2010 at Ernakulam Bench was not heard on 25.03.2011 also. The counsel of the respondents was not present in the CAT and had submitted M. C. in support of his absence. Next date of hearing has not been fixed.

Grant of Maternity Leave to Women GDS from Welfare Fund

Government of India

Ministry of Communications & IT

Department of Posts

(Establishment Division)

Dak Bhawan, Sansad Marg.

New Delhi-110001

No.17-9/2011-GDS Dated the 21-Mar 2011

To

All Chief Postmaster General,

Subject: MATERNITY GRANT TO WOMEN GRAMIN DAK SEVAKS OUT OF WELFATE FUND OF THE DEPARTMENT- INSTRUCTIONS REGARDING

Sir/Madam,

Reference is invited to this Directorate letter No.6-1/2009. PE.II dated 09 October 2009 providing for Maternity Grant to the women GDS.

2. One man Committee under Shri RS Nataraja Murti constituted under Resolution No. 6-1/2007-PE II dated 23^rd July 2007 examined the system of Extra Departmental Post Offices and wage structure of Gramin Dak Sevak & submitted its report on 29^th October 2008. After approval of Cabinet, the Department issued orders under No. 6-1/2009 PE II dated 09 October 2009. It was prescribed under Para 9 of the ibid that "women GDS will be provided Maternity Grant equivalent to three months TRCA with DA for the birth date of issue of the order".

3. The recommendations made by the One man Committee in Para 16.10.1have been examined further and it has been decided that Maternity Grant equal to three month's TRCA with DA out of welfare fund will be payable from the welfare fund at the disposal of the Circles effective from 09 October 2009 on fulfillment of the following conditions;-

(a) Maternity Grant will be payable to a woman GDS for each child up to the birth of maximum of two children limited to a maximum of two confinements resulting into birth of first two children only during the entire engagement of the following of a woman GDS.

(b) The women GDS must have rendered a minimum of one year service of becoming eligible for grant under the provision.

(c) No Financial Grant will be admissible for medical termination of pregnancy (abortion). Miscarriage and still births.

4. The scheme of allowing Maternity Grant is like any other ongoing welfare scheme paid out of welfare fund. Funds will be allocated for this scheme by welfare section of this Directorate to the Circles. Heads of the Division will be competent to sanction Maternity Grant to the women GDS out of welfare fund placed at their disposal by the Circle concerned.

5. Woman Gramin Dak Sevaks like Mil Deliverer and Mail Carrier may also be considered for lighter duties wherever possible during the pre and post confinement period for a maximum period of six months.

6. Woman GDS shall be granted Maternity Leave not exceeding six months covering the pre and post confinement period. For the period of Maternity Leave, Woman GDS will be paid Maternity Grant for three months and leave for another three months may be granted without allowances.

7. Existing powers of Divisional Heads for grant of leave beyond 180 days leave without allowances availed by GDS to work against in Group D and Postman vacancies would also cover period of three month Maternity Leave with allowances (Maternity Grant) and another period of leave for three months without allowances if availed by Woman GDS.

8. The contents may be brought to the knowledge of all concerned. This has the approval of the competent authority.

Yours faithfully,

Sd/-

(Surender Kumar)

Assistant Director General (GDS/PCC)